I recently ordered a new Dell XPS M1330 laptop for my day-job, to replace my well-used Rock Pegasus TI, which has been a great servant and taken a hell of a beating.
I thought I'd plan ahead, and order my new workhorse before the old one died on me.
I also thought I'd take the plunge, to avoid Vista and go for Dell's Ubuntu Linux option (Hardy Heron 8.04) - which I'm already running on my old laptop (an aged Acer that lives under the sofa), and on my desktop machine.
I'm really keen to support Dell's efforts in the open-source arena, so I decided that I'd show my support and order it from them with Ubuntu pre-installed, rather than order it with Vista and then install Ubuntu myself.
Today was the projected delivery date, and I'm waiting patiently in the house, and I receive an email telling me the delivery has been cancelled (due to "a problem with the combination of components"). How cryptic is that? I'm really disappointed with Dell's customer service.
I suspect the problem may be due to the optional Bluetooth module that I'd specified. There seem to have been issues with Ubuntu's support for some Bluetooth hardware. If that was the issue, why couldn't they get in touch and ask me if I'd like to drop it?
Was I foolish to try to order the M1330? If I google around for "dell m1330 cancelled", there are loads of stories about tales of woe about terrible customer service and piss-poor communications from Dell.
I used to think that Dell were the easy choice for middle of the road equipment, but perhaps I'm wrong. Are they starting to get evil? Are they a company that hates its customers?
I thought I'd plan ahead, and order my new workhorse before the old one died on me.
I also thought I'd take the plunge, to avoid Vista and go for Dell's Ubuntu Linux option (Hardy Heron 8.04) - which I'm already running on my old laptop (an aged Acer that lives under the sofa), and on my desktop machine.
I'm really keen to support Dell's efforts in the open-source arena, so I decided that I'd show my support and order it from them with Ubuntu pre-installed, rather than order it with Vista and then install Ubuntu myself.
Today was the projected delivery date, and I'm waiting patiently in the house, and I receive an email telling me the delivery has been cancelled (due to "a problem with the combination of components"). How cryptic is that? I'm really disappointed with Dell's customer service.
I suspect the problem may be due to the optional Bluetooth module that I'd specified. There seem to have been issues with Ubuntu's support for some Bluetooth hardware. If that was the issue, why couldn't they get in touch and ask me if I'd like to drop it?
Was I foolish to try to order the M1330? If I google around for "dell m1330 cancelled", there are loads of stories about tales of woe about terrible customer service and piss-poor communications from Dell.
I used to think that Dell were the easy choice for middle of the road equipment, but perhaps I'm wrong. Are they starting to get evil? Are they a company that hates its customers?
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